Integrity is a big thing with me but also, nobody is perfect, including Kenny and crew. But it's how the problem was handled that won me over forever. I hired Kenny three months ago to move my two story apartment. I had a rather old dresser that's not made anymore, and you can't just go out and buy legs for it should one get damaged. It snapped, on his dolly, on the stairwell. It didn't matter that much to me, but His worker brought it to my attention, and than to Kenny, to rectify the problem. Even though Kenny didn't break it, Kenny fixed it to New again. He carries with him wood stains and glues and special tools for these fixes. I have, to date, never seen a mover more prepared. Kenny apologized (too many times!) and fixed something I was willing to write off. He has shown integrity and respect and I will use him again next year when my lease is up! Thumbs up service!